• Contact Us

    We welcome your comments and questions and look forward to hearing from you.

    • Customer Service
    • Porter Services
      Fill out my online form.
    • Lost and Found
    • Mobility Assistance

      To better serve passengers, wheelchair and mobility assistance service is readily available to you through the airlines operating at Toronto Pearson. To pre-arrange this service, please contact your airline directly.

      For more information, please visit www.torontopearson.com/whileyourehere/accessibility.

    • Security Form
      Fill out my online form.
    • Aircraft Noise Complaints

      Register a Noise Complaint

      Noise Advisories

      The Toronto Pearson Noise Management Office periodically publishes advisories and notices for resident awareness of airfield construction, airport activities, and engagement opportunities that could have an impact on normal airport traffic operations and aircraft noise impacts on the community. Please check this page regularly for updates.

       

      Conduct

      Please note that complaints or communication involving threats or offensive language will not be responded to, and communication with the Noise Office staff that includes the same will be terminated. Any threats made toward Toronto Pearson, its staff or air carriers will be referred to Peel Regional Police for investigation.

      WebTrak

      Submit a noise complaint using WebTrak. WebTrak is an online tool that provides near-real time and historical flight data so community members can investigate aircraft operations from any computer with internet access. WebTrak makes it easy for our neighbours and others to see what’s overhead, and convenient to submit a noise complaint. It’s also available 24/7.

      Phone

      To make a noise complaint by telephone, contact the Noise Management Office at (416) 247-7682. Our office hours are Monday to Friday, 8 a.m. to 5 p.m. Outside office hours, a prompted voice mail service will allow you to leave a complete and detailed message.

      Online Form

      We have updated the noise complaint form to allow for up to 50 complaints to be registered at once. Changes to the form were made in response to feedback received by residents. This new format will help to streamline the process for residents and ensure that all complaints are captured accurately.

      The form works best in Google Chrome but can be accessed using most browsers.If you require assistance with the new form, please contact the Noise Office at 416-247-7682.

      A few seconds after submitting the complaint form,“We Have Received Your Complaint” pop-up will appear. If you do not see this notice, please contact us at 416-247-7682 to register your complaint.